Return & Refunds

Return and Refund Policy of JP Wireless

Thank you for shopping at JP Wireless. We want to ensure your complete satisfaction with your purchase. This Return and Refund Policy outlines the terms and conditions for returning products ordered through our website (the “Website”). By making a purchase on our Website, you agree to comply with the terms stated in this policy.

Eligibility for Returns

1.1. To be eligible for a return, the following conditions must be met:

a. The item must be unused, in its original condition, and in the original packaging. No water or physical damage either. 

b. The return request must be initiated within 15 calendar days from the date of delivery.

c. The item must be accompanied by the original receipt or proof of purchase.

Return Process

2.1. To initiate a return, please contact our customer service team at [contact information]. Provide the order number, item details, and reason for the return. Our team will guide you through the return process and provide you with further instructions.

2.2. The customer is responsible for the return shipping costs unless the return is due to our error or a defective product.

2.3. We recommend using a trackable shipping service to ensure the safe return of the item. We are not responsible for any lost or damaged items during the return shipment.

Refunds

3.1. Once we receive and inspect the returned item, we will notify you of the status of your refund.

3.2. If the return is approved, we will initiate a refund to the original payment method used for the purchase. Please note that the refund amount may exclude any original shipping charges unless the return is due to our error or a defective product.

3.3. The refund processing time may vary depending on the payment method and financial institution. Please allow a reasonable amount of time for the refund to be processed and reflected in your account.

Exchanges

4.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

Non-Returnable Items

5.1. The following items are non-returnable:

a. Gift cards or promotional vouchers

b. Downloadable software or digital content

c. Items marked as final sale or clearance

Damaged or Defective Items

6.1. If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange and cover any associated shipping costs. Please provide detailed information and photographic evidence of the damage or defect when contacting us.

Contact Us

7.1. If you have any questions, concerns, or requests regarding our Return and Refund Policy, please contact us. 

By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return and Refund Policy.